Week 10 - Class Exercise

Restaurant Dining Experience

What is the existing experience? From different stakeholder P.O.V.?

The existing experience is different depending on different stakeholder P.O.V. If it is a regular restaurant, the service are almost good according to the waiters' friendliness and the taste of the food. But if it is a fast good restaurant such as some fast food in food court, I need to help myself without any waiters' service.

What external/internal factors impact on the experience?

The external and internal factors includes the friendliness and kindness of the waiters, the taste of the food, the serving speed and the atmosphere of the restaurant.

What aspects of the existing experience could be enhanced/augmented/supported with technology?

The button on each table that could be pressed by customers to tell the stuff come to the come over. Each table would have a number and once the button is pressed the light of the number would be turned on at the counter and the stuff would know which table need to go to. The digital multi-touch screen to place the order by ourselves and also can see the cooking time and the estimated serving time of each dish on the screen.

How would introducing technology in to this context change the experience?

The technology would help customers get more efficient service and would also be very convenient to use for customers as well as the waiters. By pressing the button, customers would no longer asking waiters by motion or waiting for a long time. The multi touch screen would help customer place the menu by themselves so the waiters do not have to stay there and write down each course. The customer would also have enough time to think about which one to order instead of wasting everyone's time. The cooking time would be very helpful for customers to know how long the dish would be served.

What experience scenarios might you test with the technology?

A family go to a restaurant and discuss what to eat then place the order by using the mulitouch screen. If someone need any help or wants to pay the bill at the end, pressing the button on the table and waiter would come over to help.